Whether you’re a manufacturer’s representative, distributor, contractor, architect, or other HVAC professional, understanding The Unico System is key to delivering successful projects and an exceptional customer experience. From product knowledge and system design to installation best practices and troubleshooting, the right HVAC training helps professionals work with confidence.

We sat down with Matt Gordon, National Trainer at Unico, Inc., to discuss why training matters, what attendees can expect from our program, and how professionals across the HVAC industry can continue building their expertise.

Meet Matt Gordon, National Trainer

What Is Your Role at Unico?

Matt: As National Trainer, my role is to educate representatives, distributors, contractors, and other HVAC professionals on The Unico System product line. Depending on the audience, training may focus on product knowledge, system design, installation best practices, applications, or troubleshooting. My goal is to ensure everyone who works with The Unico System has the knowledge and confidence to be successful.

Why Proper HVAC Training Makes a Difference

Why Is HVAC Training Important?

Matt: Proper training benefits everyone involved. Representatives who understand the product can confidently present its advantages to architects, builders, and homeowners. Distributors are better equipped to support their customers, contractors gain confidence during installation, and technicians can diagnose and service systems more efficiently. When everyone understands how the system is designed to perform, projects run more smoothly and customers have a better experience.

HVAC Training Options at The Unico System

What Training Opportunities Are Available?

Matt: We offer several training options designed to fit different learning styles and schedules. Professionals can attend our two- or two-and-a-half-day Factory Training in Arnold, Missouri, participate in field training hosted throughout the country, join live virtual training sessions, or complete self-paced courses through Unico University. Whether you’re looking for a broad understanding of the system or training tailored to your role, we have an option for you.

Factory Training: What to Expect

What Can Attendees Expect During Factory Training?

Matt: Factory Training combines classroom instruction with hands-on learning. On the first day, attendees learn about The Unico System products, installation guidelines, applications, and system fundamentals. The second day is entirely hands-on, allowing participants to apply what they learned by working directly with the equipment. On the final day, we cover Chiltrix and zoning through a combination of classroom instruction and practical exercises. By the end of the program, attendees leave with the confidence to better support, sell, design, install, or service The Unico System.

Benefits of Hands-On HVAC Training

Why Is Hands-On Training Better Than Manuals or Videos?

Matt: The biggest difference is the hands-on experience. Reading manuals and watching videos are valuable, but people retain information much better when they physically work with the equipment. Factory Training provides a controlled environment where attendees can ask questions, practice techniques, and receive guidance from experienced instructors. We also utilize the VARK learning model, which has been shown to improve how people retain and apply information.

Field Training for HVAC Professionals

How Does Field Training Help?

Matt: Field training provides many of the same core concepts while focusing on the needs of a particular audience, application, or project. Depending on the training, attendees may receive classroom instruction, hands-on experience, or both. It’s a great way for professionals to build their knowledge without traveling to our factory.

Learn at Your Own Pace with Unico University

What Is Unico University?

Matt: Unico University is our online learning platform. Nearly everything we teach during Factory Training is available through online lectures or video courses. It’s a valuable resource for onboarding new employees, reinforcing previous training, or helping experienced professionals refresh their knowledge. Since people naturally forget information over time, revisiting the material through Unico University helps improve long-term retention.

Common Challenges New Installers Face

What Are the Most Common Misconceptions Before Training?

Matt: One of the biggest challenges is understanding how small-duct, high-velocity airflow works. Professionals who are unfamiliar with SDHV systems sometimes struggle to understand air movement, which can lead to systems that don’t perform as intended. Training helps eliminate those misconceptions before they become costly mistakes.

What Professionals Say After Training

What Feedback Do You Hear Most Often?

Matt: The hands-on portion consistently receives the highest praise. Whether someone is a representative, distributor, or contractor, attendees often tell us it’s one of the best training experiences they’ve had because it gives them the confidence to apply what they’ve learned.

Recommended Training Path for New Professionals

Where Should Someone New to The Unico System Start?

Matt: Every professional has different goals, so there isn’t one path that fits everyone. I always recommend starting with lecture-based training, whether that’s through a live virtual class or Factory Training. From there, the next step depends on your role and experience. If you’re looking for the most complete understanding of The Unico System, Factory Training offers the best combination of classroom education and hands-on learning.

Continue Your HVAC Education with The Unico System

The best HVAC systems are supported by knowledgeable professionals. Whether you’re introducing The Unico System to customers, designing projects, supporting distributors, or installing systems in the field, the right training gives you the confidence to succeed.

The Unico System offers factory training, field training, live virtual classes, and Unico University to help HVAC professionals continue learning throughout their careers.

To learn more about upcoming training opportunities, visit our Unico University page or contact Matt Gordon at training@unicosystem.com.

The post Why HVAC Training Matters | Q&A with Matt Gordon appeared first on The Unico System.

At Unico, we empower our team members and partners through continuous learning and development. To support this mission, we offer diverse training opportunities designed to enhance skills, knowledge, and expertise. Whether you’re a seasoned professional or just starting your career, Unico’s training programs cater to all levels. Here’s an overview of the training opportunities we provide:

Factory Training

Our Factory Training program is designed for hands-on learners who benefit from in-person instruction. Held at our manufacturing plant in St. Louis, MO, this 2.5-day training course covers everything from the basics to advanced techniques in using and maintaining Unico Products. Participants can engage directly with our National Trainer, Matt Gordon, ask questions and receive personalized guidance. This immersive experience ensures attendees leave with a deep understanding and practical skills that can be immediately applied in their work. Upon completion of factory training, companies will be awarded our factory training badge, which helps potential customers find them on  Unico’s website .

Training Details:

• When is this class offered? September through May on a select date of your choosing
• Lodging: Unico will cover the cost of lodging
• Meals: Lunch will be provided at the factory

Key Benefits:

• Gain in-depth understanding of The Unico System
• Learn best practices and installation techniques
• Stay updated on the latest product innovations

Unico University is our comprehensive online training platform that houses a vast library of on-demand training videos. Available 24/7, this resource allows you to learn at your own pace and convenience. Whether you’re looking to master a specific skill, stay updated on the latest industry trends, or revisit fundamental concepts, Unico University has you covered. The platform is continually updated with new content, ensuring that you have access to the latest information and training materials. Upon completion of online factory training, companies will be awarded the online training badge which helps them be seen by potential customers on the Unico website before the competition.

Key Benefits:

• Flexible scheduling, on-demand remote learning
• Quick, easy to listen
• Gain in-depth understanding of The Unico System
• Stay updated on the latest product innovations

AIA Classes

We are proud to offer three AIA (American Institute of Architects) accredited classes tailored specifically for architects and design professionals. Our AIA classes are designed to enhance your professional knowledge and skills, ensuring that you stay current with industry standards and practices. These classes provide valuable continuing education credits and cover essential topics related to our industry. 

Indoor Air Quality Solutions for Small-Duct, High-Velocity Heating & Air Conditioning Systems  (1 LU|HSW Credit)

About This Course: This specialized course focuses on the unique aspects of Indoor Air Quality (IAQ) management through the lens of Small-Duct High-Velocity (SDHV) Heating, Ventilation, and Air Conditioning systems. Aimed at architects, the course provides in-depth knowledge on designing, installing, and maintaining SDHV systems to optimize indoor air quality. Participants will learn how SDHV technology can be leveraged to efficiently heat and cool spaces and significantly improve air purity, reduce pollutants, and enhance overall occupant comfort and health.

Prerequisite Knowledge: Participants must have basic knowledge of HVAC and how it works.

Air-To-Water Heat Pumps (1 LU Credit) 

About this course: This comprehensive Air-to-Water Heat Pump Systems course is designed to provide participants with a deep understanding of the principles, design considerations, and practical applications of air-to-water heat pump technology. As a key component of modern heating, ventilation, and air conditioning (HVAC) systems, air-to-water heat pumps are crucial in achieving energy efficiency and sustainable thermal comfort. This course covers various topics to ensure participants gain practical skills necessary for successful implementation.

Prerequisite Knowledge: Participants must have basic knowledge of HVAC and how it works.

Designing and Installing Small-Duct, High-Velocity Heating and Cooling System (1 LU Credit) 

About this course: In the Designing and Installing Small-Duct High-Velocity Heating and Cooling Systems course, you will learn about small-duct high-velocity systems and how they differ from  conventional HVAC systems. This course also teaches you about design flexibility, how to create a small-duct high-velocity design, and where the small-duct high-velocity system can be installed.

Prerequisite Knowledge: No prerequisite knowledge is required for this course.

Conclusion

At Unico, we are committed to fostering a culture of continuous learning. Our training programs-Factory Training, Unico University, and AIA Classes- are designed to provide you with the knowledge and skills necessary to succeed. Take advantage of these opportunities to stay ahead in your business and become an expert in our products and services.The Unico System. Join us in our mission to achieve excellence through education and training.

For more information or to to enroll in our training programs, visit our website or contact our training department at training@unicosystem.com. We look forward to supporting your learning journey at Unico!

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